SOLUTIONS
FOR EVERYONE

Service is the foundation that Health Cost Solutions is built on. We believe in aggressively serving our members and clients in every aspect of their health benefits. Whether you’re an HCS member looking for answers, an employer searching for the best benefits package for your staff or a broker wanting to learn about the latest products and services in the industry, HCS has solutions for you.

WE HAVE SOLUTIONS FOR

MEMBERS
EMPLOYERS
BROKERS

FREQUENTLY ASKED QUESTIONS

FAQ

How do I access the secure Member Portal?

Click here to access the Member Portal and log in through our secure system.
member portal

How can I replace one of my plan documents or ID Card?

Order a replacement ID card or print a temporary ID card from our Member Portal member portal

How can I get a summary of my health plan benefits?

Find summary plan descriptions by first logging in to the Member Portal.
member portal

How do I check the status of a claim?

Log in to the Member Portal to see the status of your claim.
member portal

How do I look up eligible providers in my network?

You can find provider information in the Member Portal by logging in.
member portal

I never received my Explanation of Benefits; how can I get a replacement?

Obtain a replacement Explanation of Benefits by logging in to the Member Portal.
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CUSTOMER SERVICE

Providing excellent customer service is our standard. At Health Cost Solutions, we provide clients and customers with several avenues to access customer service:

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Online 24/7access to our secure Member Portal

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Ability to email questions or concerns directly to our claims department at info@hcsbenefits.com

phone

Over-the-phone support from our customer service team by calling 1.800.526.3919